Shipping policy
Shipping Policy
All orders are shipped from the United Kingdom.
We aim to keep things simple, transparent, and reliable for every order.
Processing Time
Orders are typically processed within 1–3 business days after purchase.
During new collection launches or restock periods, processing time may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location:
- United Kingdom: £4.99 (2–4 business days)
- Europe: £7.99 (5–10 business days)
- United States & Canada: £11.99 (7–14 business days)
- Rest of World: Shipping rates are shown at checkout
Please note that delivery times are estimates and may vary depending on customs processing or local postal services.
Tracking
Whenever available, all orders will be shipped with tracking information.
You will receive a confirmation email once your order has been dispatched.
Customs & Import Duties
For international orders, customs fees or import duties may apply depending on your country’s regulations.
These charges are not included in our prices and are the responsibility of the customer.
Pre-Orders & Limited Drops (if applicable)
Some Oak Whisper pieces are released as limited drops or pre-orders.
If a product is part of a pre-order or restock list, this will be clearly stated on the product page, along with estimated dispatch time.
Contact
If you have any questions about your order or shipping, please contact us at: